Returns & Refunds Policy

At Shy. our solid perfume is made to order. We create each piece fresh when your order is placed rather than producing large quantities to store. This allows us to maintain the quality, freshness, and care that goes into every product.

Returns & Exchanges

Due to the personal nature of fragrance products and for hygiene reasons, we are unable to accept returns or exchanges for items that have been opened, used, or no longer wanted.

If you change your mind after placing an order, please contact us as soon as possible. As each solid perfume is made specifically for you, we cannot guarantee that cancellations or refunds can be accommodated once production has started.

Faulty, Damaged, or Incorrect Orders

If your solid perfume arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review your request and work with you to resolve the matter as quickly as possible.

Order Cancellations

Because every solid perfume is made to order, production begins shortly after your purchase is confirmed. If you need to request a cancellation, please contact us immediately. We will do our best to assist, but we cannot guarantee changes or cancellations once your order has entered production.

EU Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws, including your rights relating to faulty, damaged, or incorrectly supplied goods.

By placing an order with Shy. you acknowledge and agree to this Returns & Refunds Policy.